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Psychologists at ACPC are experienced in delivering services via videoconferencing to children and families in regional areas seeking assessments, guidance, support and intervention. In the aim of supporting the health of our clients and staff due to COVID-19, ACPC Psychology has expanded its online services to all clients and families across metropolitan, regional and rural areas of NSW whilst ensuring quality and effective face-to-face consultations with their clients, irrespective of geographical location.
If it is suitable to conduct your appointment using videoconferencing, ACPC provides online services via a secure Telehealth platform called “Coviu”, a technology provider which has partnered with the Australian Psychological Society (APS). Please click on the FAQ's below for possible queries you may have in relation to Coviu and Online Services option at our clinic.
PLEASE NOTE: The platform Coviu is not your healthcare provider. Coviu is simply the technology powering your session.
To use Coviu, you need a computer, tablet or smart phone, and reasonably stable internet connection. Your clinician will send you a link to your Coviu appointment via email before your appointment.
The following are some information to support clients that is derived directly from the Coviu website:
There is no need to sign up with Coviu, your clinician has signed up and will send you an email with a link to the session. The email will have a big red button that says click here to 'join the call'.
Once you click on the "join the call" you will be asked to take a selfie for identification as well as fill in your first and last name. This is so your clinician can identify you for security purposes.
You will also be prompted by the browser to "enable camera and microphone" please click YES to enable.
Coviu needs 3 things to work perfectly: 1) Internet Connectivity 2) Device or computer 3) Browser (Google Chrome is preferred)
In order to TEST for your Internet Connectivity or TEST Your Device, please go to the Coviu Website.
iOS devices (iPhone or iPad) - If you are planning on using an iOS device for your online session, please make sure it is updated and is running Safari 12+.
If you have any other questions please contact our clinic directly (02) 9541 1177.
An Online service allows psychologists to continue to provide quality and effective face-to-face consultations with their clients, irrespective of geographical location.
Online option may be suitable for the following services delivered by ACPC:
**** PLEASE NOTE: In the cases of young children (under 6 years old) or children with significant attention/ regulation issues, sessions may be reduced to a shorter duration (under 30 min) with a parent component making up the second half of the session, given the possible difficulties in engagement and sustained attention.
Clients with a referral from their General Practitioner or specialist (i.e. Paediatrician) may be eligible for some rebates under Medicare provided that they obtain a mental health care plan to see a psychologist or clinical psychologist (with a provider number).
Medicare rebates are currently available for tele-health/online sessions for clients with a mental health care plan in place.
Medicare rebates are available for tele-health/online sessions where the client is in a MMM4+ area (you can search for your address here- mainly includes remote/rural areas) or to those that meet the isolation criteria.
*** Please note: If a Medicare rebate is not available, your session will not count toward your 10-session limit for the year.
If you are FINANCIALLY COMPROMISED because of the current crisis, we will make alternative arrangements for you. You can speak to our admin staff or your clinician for more details regarding alternative arrangements.
Clients are able to choose the online option rather than face to face for their session and claim their session as per usual. Suitability will be determined by your treating clinician in agreement with you.
For any further enquiries, please do not hesitate to contact our clinic (02) 9541 1177 or email us at firstname.lastname@example.org
All sessions need to be pre-paid where possible, a minimum 24 hours prior to the appointment via the link provided in the invoice. Alternatively, payments will be processed directly using the credit card stored into our secure booking system. Please note that additional Fees apply (i.e. surcharge and processing fee).
*** Please note that failure to make payment prior to the session may result in rescheduling your session given our wait list.
Our clinic's booking system is set to send an email reminder 3 days prior to your appointment.
The psychologist has set aside time specifically to see you, therefore please consider it a matter of courtesy that if for any reason you can't make your appointment or are running late, you call our office on 9541 1177 or contact our clinic via email: email@example.com, so we may offer your appointment time to someone else and find a time for you that works.
As set out in the Professional Services Policy, the cancellation policy applies to all late cancellations (100% of consultation fee if less than 24 hours' notice or NO SHOW, 50% of consultation fee is less than 48 hours).
Numerous studies and research has suggested that clients obtain similar outcomes with online therapy and can still establish and maintain a positive therapeutic relationship.
Incorporating modern technology, all the benefits of psychological consultations are available in a way that suits your/ your child's schedule, needs and lifestyle.
The benefits include:
We use Coviu Software with secure end-to-end encryption, and sessions are never recorded. The same limits of confidentiality would apply in online therapy as in Face to Face therapy.
Without getting into the tech in details, Coviu aims to answer some key questions asked, in simple terms.
1. Coviu does not store any clinical information that is exchanged in a call
2. All of the video, audio or shared documents in a call are transmitted directly between the participants (peer-to-peer) only and are fully encrypted
3. Calls cannot be listened into by anyone except for the call participants
4. Coviu only stores user signup information - patients don't sign up to join a consult
5. None of the data that is exchanged in a video call is saved
6. Coviu does not store the identities of a guest user - the snapshot and name is only taken to identify the guests to the users in a call
For more information see Coviu's privacy statement at https://www.coviu.com/privacy- policy/
In cases whereby online services are not ideal or suitable (collaborating with childcares/ preschools/ schools, other allied health professionals, specialists), Telehealth phone consultations/ email liaising services are also an option.
Our goal is to ensure your advocacy needs are met through the process of continuous engagement and genuine understanding of your needs